Refund policy
Return & Refund Policy
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be returned in the same condition in which it was received. As our products are vintage and pre-owned, normal age-related characteristics, signs of previous use, and any condition issues clearly described in the listing are not considered defects.
To request a return, please contact us first at info@retrovases.com. We will provide you with the return instructions and return address. Items returned without prior notice may not be accepted.
Return shipping costs
For change-of-mind returns, return shipping costs are always the responsibility of the buyer.
We strongly recommend using a tracked and insured shipping service, especially for fragile or valuable items. The buyer is responsible for the returned item until it has been delivered back to us.
If an item arrives damaged, defective, significantly different from its description, or if we have sent the wrong item, please contact us before returning it. In these cases, we will arrange or reimburse the appropriate return shipping costs.
Damages and issues
Please inspect your order upon delivery and contact us as soon as possible if the item arrives damaged, is defective, or if you receive the wrong item.
Please keep the item and all original packaging materials and provide clear photographs of the item, the damage, the packaging, and the shipping box so that we can assess the issue and, where applicable, submit a claim with the carrier.
European Union right of withdrawal
Customers in the European Union have the statutory right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason.
Our 30-day return policy gives you additional time beyond this statutory 14-day period.
For a normal withdrawal or change-of-mind return, the cost of returning the goods is paid by the buyer.
Refunds
Once we have received and inspected your return, we will notify you and confirm whether the refund has been approved.
Approved refunds will be made to the original payment method.
For a full withdrawal from an order, the original standard delivery charge will also be refunded where required by applicable consumer law. Any additional costs resulting from the customer choosing a more expensive delivery method, such as express shipping, are not refundable.
We may withhold the refund until we have received the returned goods in same condition as they were sent,
Please note that it may take several business days for your bank or payment provider to process the refund after we have issued it.
Exchanges
Because most of our vintage items are unique, direct exchanges are generally not possible.
If you would like another item, please return your original purchase in accordance with this policy and place a new order separately.
Questions
If you have any questions about a return or refund, please contact us at:
To request a return or cancellation online, you can also use our customer account portal