Versand
Shipping Policy
Shipping from the Netherlands
All orders are shipped from the Netherlands.
We ship to the destinations that are available during checkout. Shipping costs are calculated according to the destination and are clearly shown before you complete your order.
Processing time
Orders are carefully prepared and packed before shipment.
We normally dispatch orders within 1–3 business days after payment has been received, unless otherwise stated on the product page or agreed with the customer.
Because many of our items are fragile, unique vintage pieces, we take extra care when packing each order securely.
Delivery times
Estimated delivery times depend on the destination and shipping carrier.
Typical delivery times after dispatch are approximately:
- Netherlands: 1–2 business days
- European Union: 2–7 business days
- United Kingdom: 3–8 business days
- United States and Canada: 5–12 business days
- Other international destinations: approximately 5–15 business days
These delivery times are estimates and are not guaranteed. Customs procedures, carrier delays, public holidays, weather conditions or other circumstances outside our control may result in longer delivery times.
Unless another delivery period has been agreed, orders will be delivered within the period required by applicable consumer law.
Tracking
Where tracking is available, you will receive a shipping confirmation with the tracking information after your order has been dispatched.
Please ensure that your delivery address, email address and telephone number are correct when placing your order.
Packaging
Vintage ceramics, glass, lighting and other fragile objects are packed with great care.
We know that international shipping has an impact on the environment, so we try to pack as responsibly as possible. At the same time, vintage items are fragile and need very careful protection, especially when they travel long distances.
For this reason, we often reuse clean and undamaged shipping boxes, bubble wrap, foam, packing chips and other protective packing materials whenever they are suitable for safe shipping.
The packaging may therefore not always look brand new or decorative, but it is always selected with one priority in mind: protecting your order and helping it arrive safely and undamaged.
Whenever necessary, particularly fragile or valuable items may be double-boxed for additional protection.
Shipping costs
Shipping costs are shown during checkout before payment.
Different shipping rates may apply depending on the destination.
If you purchase several items and they can safely be shipped together, we may combine them into one shipment where appropriate.
Customs, import duties and taxes
Orders shipped outside the European Union may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.
Unless clearly stated otherwise during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the buyer.
Customs procedures may also cause additional delivery delays.
Damaged parcels
RetroVases remains responsible for the order during transport until it has been delivered to you or to a person designated by you, in accordance with applicable consumer law.
Please inspect your parcel upon delivery.
If an item arrives damaged, contact us as soon as possible at:
Please keep:
- the damaged item;
- the shipping box;
- all internal packaging;
- the shipping label;
and send us clear photographs of the damage and packaging.
This information may be required to resolve the issue and submit a claim with the shipping carrier.
Incorrect or incomplete address
Customers are responsible for entering a complete and accurate delivery address during checkout.
If an order is returned to us because an incorrect or incomplete address was supplied, additional shipping costs may apply before the parcel can be sent again.
Please contact us immediately if you notice an error in your delivery address after placing your order.
Delayed or lost shipments
If your order appears to be significantly delayed, please contact us so that we can investigate the shipment with the carrier.
If a parcel is lost during transport, we will handle the matter in accordance with applicable consumer law and the carrier's investigation procedure.
Returns
For information about returns, cancellations and return shipping costs, please see our Return & Refund Policy.
For change-of-mind returns, return shipping costs are the responsibility of the customer, except where the item arrived damaged, defective, incorrect or materially different from its description.
Questions
If you have any questions about shipping or delivery, please contact:
RetroVases
Steeg 66
5975 NP Sevenum
The Netherlands
Email: info@retrovases.com
Telephone: +31 6 30030596