FAQ
Are your items new or vintage?
All items sold by RetroVases are vintage unless clearly stated otherwise.
Vintage items may show minor signs of age or previous use. We describe the condition as accurately as possible and show important details in the photographs.
Are the decorative items in the photos included?
No. Decorative items shown in the photos are for styling purposes only and are not included in the sale.
Are your items authentic?
We research our items carefully and provide maker, designer and period information where this can be reasonably established.
Because many vintage objects are unsigned or undocumented, some attributions may be based on recognised characteristics, marks, forms or specialist knowledge.
Do you ship internationally?
Yes. We ship from the Netherlands to many countries worldwide.
Available destinations and shipping costs are shown during checkout.
How quickly do you ship?
Orders are normally dispatched within 1–3 business days after payment has been received.
How are fragile items packed?
Ceramics, glass and other fragile objects are packed with great care.
We often reuse clean and undamaged boxes, bubble wrap, foam and other protective materials. Fragile or valuable pieces may be double-boxed where necessary.
Will I receive tracking information?
Where tracking is available, you will receive tracking information after your order has been dispatched.
Will I have to pay customs or import charges?
Orders shipped outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless clearly stated otherwise during checkout, these charges are the responsibility of the buyer.
Can I return an item?
Yes. We offer a 30-day return period.
For change-of-mind returns, return shipping costs are paid by the customer. Please see our Return & Refund Policy for full details.
What if my item arrives damaged?
Please contact us as soon as possible at info@retrovases.com.
Keep the item, shipping box and all packing materials and send us clear photographs of the damage and packaging.
Can I exchange an item?
Because most RetroVases items are unique vintage pieces, exchanges are generally not possible.
Can I cancel my order?
If your order has not yet been dispatched, please contact us as soon as possible.
You can also use the Returns & Cancellations option available through your customer account.
Do you combine shipping?
Where several items can be safely packed together, we may combine them into one shipment.
How can I contact RetroVases?
Email us at:
We are happy to help with questions about products, shipping or orders.